Collector I Job in Scottsdale 85251, Arizona US
Rural/Metro is a national leader in outsourced ambulance and fire protection services in 20 states and more than 450 communities from coast to coast. We are seeking the following professional to join our team:
Collector I
(Two positions available!)
Scottsdale, AZ
Job Summary:
· Determine best course of action consistent with Rural/Metro collection standards to increase collection of payments from customers.
· Conduct collection efforts politely and diplomatically but with persistence and patience
· Demonstrate proficiency in effectively utilizing available collection tools so to impact department goals
Essential Functions:
• Demonstrate knowledge, understanding and utilization of CRS, Predictive Dialer, SOS, Credit Card/ACH functions and collection knowledge
• Demonstrate knowledge and understanding of the Federal and State collection guidelines and regulations
• Maintain understanding of company and department policies/ procedures and customer service
• Display sincere and conscientious effort to satisfy the needs of both internal and external customers
• Customers are spoken to in a professional and respectful manner
• Maintain a strong track record for not generating complaints and account documentation
• Consistent documentation relating to collection activity and customer conversations
• Notes and clear concise and easily understood
• Utilize collection talk-off techniques in a manner consistent with department guidelines
• Tone is professional and business like
• Consistently meets or exceeds collections goals
• Consistently maintains unit ( I.E. - follow up, broken promises and new accounts)
• Correctly moves account within CRS
• Strong track record with regard to meeting schedule requirements, training
• Participate in training programs as required
• Attends communications meetings
• All duties as assigned or administered
Qualifications:
• Ability to read, write and speak English in an easily understood manner
• Assess customer’s ability to pay in a reasonable manner. Provide deadlines and payment instructions
• Provide professional customer service, taking appropriate actions to avoid / resolve complaints
• Coordinate collection efforts as directed by Management to achieve department objectives and goals
• Maintain knowledge of Federal and State laws and regulations as well as company collection and policy procedures
Education Requirements:
• High School diploma or GED.
Physical Requirements:
• Require long periods of sitting at a computer workstation. Must be able to lift up to 20 pounds when needed and move object/materials to locations that may be up to 20 feet away.
Closing Statement:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the supervisor at any time based upon Company/Department need.
Please apply online at:
EOE, m/f/v/d