Collector Job in Robinson Town Center 15205, Pennsylvania Us
CLEARVIEW FEDERAL CREDIT UNION
POSITION: COLLECTOR I
LOCATION: Robinson Branch
MINIMUM SALARY: $2,240.00 per month minimum; commensurate w/experience
MINIMUM QUALIFICATIONS
Credit Union collections or collections in a financial institution experience preferred
Knowledge of Federal and Pennsylvania State Fair Debt Collection Laws
Strong interpersonal and customer relation skills
Excellent communication skills in person and over the phone
Experience using multiple systems and software (i.e. Excel, Word, and Outlook)
Experience dealing with bankruptcy/foreclosures/workouts/legal accounts/collection agencies/credit consumer counseling
Ability to interact with employees at all levels
Ability to handle multiple duties
Reliable
Detail-oriented
Working Hours: Monday - Friday 8:30am to 5:00pm;
10:30am to 7:00pm on Monday or Thursday
Must work one Saturday a month from 9:00 to 1:00
Schedule based on operational needs
DUTIES:
Responsible for collection of a variety of collection accounts including but not limited to pre-delinquency/workouts/charge offs from delinquent queue(s). Document all conversation regarding member accounts in appropriate systems. Knowledge of skip tracing and using other available tools within other systems. Adhere to specified call volume minimums. Research accounts and contact members via phone and mail to determine reason account is past due concluding with an up-to-date or paid in full status. Send appropriate letters/documentation in a timely manner. Comply with collection laws and internal policies and procedures. Attend required Credit Union training and meetings. Handle other duties as assigned.
M/F/V/D