Command Center Analyst Job in Grapevine 76051, Texas US
COMMAND CENTER ANALYST
ARI (Automotive Resources International), a billion-dollar fleet leasing and management company, headquartered in Mt. Laurel, NJ has an outstanding opportunity for an analytical problem solver with proven experience analyzing interpreting complex contact center technology data to monitor performance, forecast call volume and report on traffic variances.
You will determine contact center staffing requirements to meet service objectives; analyze call volume traffic and develop accurate call volume forecasts; process schedule requests; consult with IT on system issues and schedule training sessions with command center staff.
Position requires 3-5 years’ experience in a contact center environment along with strong communication and PC skills with proficiency using MS Office products and a strong knowledge of MS Excel, workforce management software and telephone systems in a contact center environment.
2,200 employees strong, with revenues exceeding $1 billion and offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe, ARI offers growth opportunities that precious few companies can match. Benefits include competitive pay and bonus, health, dental, and life insurance, tuition reimbursement, 401(k), pension and much more. If you’re a highly motivated team player, please email your resume and salary history to erodriguez@arifleet.com .
A R I
AUTOMOTIVE RESOURCES INTERNATIONAL
A subsidiary of Holman Automotive Group
www.arifleet.com
EOE