Commercial Customer Service Account Representative Job in Ajax L1S2G8, Ontario Canada

 

 

 

Messier-Dowty, a SAFRAN Group company, is the world leader in the design, development, manufacture and support of landing gear systems. Messier-Dowty landing gear has been in service on more than 20,500 aircraft making over 35,000 landings every day. The company supplies 33 airframe manufacturers and supports 3,000 operators of large commercial aircraft, regional and business aircraft, military aircraft and helicopters.

Messier-Dowty is also the majority shareholder of the worldwide MRO network, Messier Services. Messier-Dowty and Messier Services together have 4,300 employees across sites in Europe, North America and Asia and posted consolidated sales of 893 million euros in 2008.

A unique combination of advanced engineering capabilities, integrated systems technology and experience on an exhaustive range of programs enables Messier-Dowty to provide innovative solutions for over 33 airframers and 3,000 commercial and military operators

Seize this opportunity to join our team of qualified, resourceful professionals whose skill and experience are unrivalled in the industry.

 

COMMERCIAL CUSTOMER ACCOUNT REPRESENTATIVE (12 Month Contract)

 

DESCRIPTION:

 

-          Receive and respond to customer inquiries in a timely manner relating to spares pricing, availability, warranty, and credit requests.

-          Manage Customer purchase orders from order intake to delivery, including;

-          Negotiate delivery schedules with customers for spares requirements.

-          Liaise with the Messier-Dowty Credit control department to ensure that customers are paying outstanding invoices on time.

-          Work closely with Messier-Dowty Inc., Messier-Dowty Ltd and Messier-Dowty SA Logistics teams to provide accurate and timely status reports on all open orders.

-          Work on a rotational basis to cover weekend and holiday support with the remainder of the Commercial TASSC team (5 individuals).

-          Will support the regional CSM on MOP’s, critical short list, dashboards, status reports and any other special requirements as deemed necessary.

-          Use the CRMT to track and report on customer queries.

-          Participate in reviews / meetings as required.

-          Support other functions or areas within customer services as requested by the supervisor of the area.

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REQUIREMENTS:

 

-          Diploma in Business Administration or equivalent

-          Customer Services/Account experience, preferably in an aerospace environment

-          Proficiency on MS Word, Excel, Access, PowerPoint, Outlook

-          Excellent verbal and written English communication skills

-          Excellent interpersonal skills and strong sense of team work.

-          Bilingual – French / English an asset but not mandatory

-          Rotating Shift Schedule:  9 am to 5 pm and 11 am to 7 pm

 

 

If you are interested in applying for this opportunity, please forward your resume to:

 

Ian Habibulla - ian.habibulla@safranmbd.com