CommOps 3, Fulfillment (DOJ) (Decatur, GA) 67628847 Job in Norcross, Georgia US
CommOps 3, Fulfillment (DOJ) (Decatur, GA) 67628847
Tasks: - Maintains a daily operational record which includes account credits, escalation of issues, and referral requests. - Provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders. - Updates remedy customer-reported tickets that require a truck roll. - Analyzes data from all available resources to determine whether it is a customer premise problem or whether it is a network issue. - Uses trouble ticketing system to accurately document problems including diagnostic results and multiple product correlation, as well as escalation and repair performance information. - Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment. - Helps assess trends in incoming call volume and recommends correction action AKA Education, training, etc. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Skills Requirements: - High School or Equivalent - - - Generally requires 5-7 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.