Communication Change Manger Job
As a leading investor, generator and retailer in Australia’s energy sector, this organisation provides gas and electricity to more than one million customers. We are looking for a professional and dynamic Change Communication Manager who will be responsible for a range of activities supporting their Call Centre based in the outer northern suburbs.
Reporting directly to the Development and Support Manager, the Change Communication Manager is responsible for the management of communications to and from Customer Services, while undertaking the work necessary to meet the change requirements of the business units and clients.
Principal accountabilities of the role include:
- Communication strategy
- Change management
- Campaign management
- Communication management
The successful candidate will come from an internal communications background and will ideally possess the relevant tertiary qualification. You will also be able to demonstrate the ability to:
- Communicate complex concepts and issues in writing
- Undertake complex analysis and problem solving
- Communicate at senior level on all aspects of organisational change
- Rapidly learn new concepts
- Make strategic decision expeditiously
- Create programs, products and/or services that match customer needs
- Deal with conflict
- Apply knowledge of complaint handling processes to anticipate potential crises and initiate action to minimise negative outcomes
- Always remain clam in demanding situations, exhibiting control and professionalism
Your experience will include internal communications, encompassing change management and experience in measuring the effectiveness of communications and adjusting approach accordingly.
The successful candidate will be rewarded with a competitive salary plus bonus based on achieving your targets. You will enjoy working with an exceptional and supportive manner in a dynamic environment, as well as employee reward programs and career development opportunities.
Please apply online or contact Sally Alacqua on 8632 9928 for a confidential discussion.