Communication Operator – Grade 125 Rosops
Communication Operator - Grade 125 Rosops-05
At Kaiser Permanente Northern California, you'll join a team of health advocates who share your passion for helping people. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to help our members achieve their best level of wellness. And you'll be inspired to do the same. Whether you dream of sailing the bay, hitting the slopes in the Sierras, hiking Yosemite, attending the opera, or strolling the vineyards, you'll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. Northern California's largest health plan, Kaiser Permanente provides you with the resources, scope, and opportunity you need to realize your goals. Come see for yourself. Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, maintains various records, as required. Essential Functions: - Following established policies procedures, establishes maintains courteous, cooperative relations w/ the public, patients other personnel - Promotes, ensures, improves customer services to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations quality service - Receives routes incoming calls to appropriate stations - Pages medical center personnel - Responds to callers inquiries concerning patient condition other requests for information. - Announces appropriate urgent messages. - Serves as central communications point for all in-house emergencies (i.e., Code Red Code Blue). - Documents events in logs or in on-line database. - Performs various clerical duties such as listings of on-call personnel listing of beeper personnel; distribution of brochures mailings. - Records processes requests for telephone equipment repair. - Reports equipment malfunctions to appropriate personnel. - Performs other related duties as required. - This job has no supervisory responsibilities. Requirements