Communications Analyst Job in Austin 78758, Texas US
Tangoe [Nasdaq:TNGO] is a leading provider of global enterprise communications lifecycle management software and related services. The Company’s solutions help global organizations manage, understand and control their fixed and mobile communications assets and costs. Tangoe’s solution encompasses the entire fixed and mobile communications lifecycle including contract sourcing, asset procurement, services provisioning, invoice processing, expense allocation, bill payment, policy enforcement, usage management, inventory tracking, and device management and decommissioning.
Communication Analyst
A Communications Analyst provides critical support and management of our clients’ wireless carrier invoices. This includes ensuring the invoices are received and loaded, generating and analyzing monthly reports, producing AP/GL feeds, and resolving any invoicing / billing issues with carriers. This role includes working directly with the client and the client’s carriers.
Responsibilities:
- Monitor client invoices to ensure all expected invoices are received and loaded, track and report on missing invoices
Validate invoices variances, work with the support organization to reconcile invalid invoices as needed
Skills:
- Familiarity with accounting principles (debit vs. credit, cost center and GL basics, accruals
- Strong quantitative abilities with experience in database management, data gathering, and analysis
- Excellent written business communication and verbal presentation skills
- Individual must have strong customer service skills and the ability to work / adapt in a fast growing environment
- Self-starter with the ability to multi-task, manage work load, be accountable and deliver results
- Must be able to prioritize to meet competing priorities in a rapidly changing environment as a team player
- Must have Microsoft Office experience with advanced knowledge of Excel
- Knowledge or experience with PL/SQL is beneficial
- Must demonstrate sound business judgment and decision making skills
- Strong inter-personal and communications skills
- Proficient at interacting positively with senior management and cross functional peer teams
- Capable of managing major process and systems changes, and managing related conflicts
- Able to work unsupervised and drive major projects to completion
- Familiarity with telecommunications a plus
EEO Statement - Tangoe is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based upon race, color, religion, gender, national origin, ancestry, age over 40, sexual orientation, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law.
Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.
