Community Marketing Agent (CMA)
Wyndham Exchange Rentals, part of the Wyndham Worldwide family of companies (NYSE: WYN), is the worldwide leader in vacation exchange and the European leader in vacation rentals, with access for specified periods to more than 80,000 vacation properties in approximately 100 countries.
Community Marketing Agent (CMA) - Smoky Mountains
Your ability to meet new people with the highest level of customer service will take you far with Wyndham.
Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. Our Community Marketing Agents are responsible for generating sales opportunities (tours) for our sales team in the Smoky Mountains. Imagine a job that allows you to be…
- Part Marketing Professional
- Part Local Expert
- Part Sales Professional
- 100% Memory Maker
In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time.
Warm, thoughtful, gracious hospitality is our culture and through our "Count on Me" service philosophy, our employees make the following service promise to our owners: to be responsive to your needs, to be respectful in every way and to deliver a great experience for each and every owner.
POSITION SUMMARY
The primary purpose of this position is to solicit prospective guests at the welcome centers, ticket booths or other designated locations and if qualified, invite them to attend a vacation ownership presentation.
- Solicit guest for preview of Vacation Ownership making the presentation interesting and appealing in order to book as many qualified customers as possible.
- Follow qualification guidelines as established by Department and Company Policies and Procedures.
- Maintain a courteous and informative demeanor when dealing with questions posed by potential clients.
- Write the formal invitation to tour; make the tour reservation and collect the required deposit.
- Provide concierge service.
- Communicate any problems immediately to manager asking for assistance when required.
- Make sure booth is clean and well stocked with supplies.
- Perform any other duties as required by manager.
Minimum Qualifications:
- High School Diploma or equivalent.
- Ability to work independently and as a team.
- Professional business appearance.
- Flexibility a must.
- Positive and upbeat attitude combined with effective communication skills.
- Light physical effort (lift/carry up to 25 lbs.)
- Must be able to maintain performance standards.
- Good organization skills and the ability to maintain accurate data and records.
- Track record of strong work ethics and integrity with a sincere desire to make a difference.
