Complaints Assessor
COMPLAINTS ASSESSOR
ACTING THE FIRST POINT OF CONTACT FOR MEMBERS OF THE PUBLIC WHO HAVE A COMPLAINT OR ENQUIRY
Temporary to Permanent Opportunity
£19,441 - £21,042
Monday - Friday
37.5 hours a week (shift rotation between 7.30am - 7pm)
Our client is an independent service that helps to resolve issues between the public and various legal bodies through impartial investigation and balanced reasoning. Responsible for dealing with complaints from the public this organisation supported in resolving 800 issues within the last year.
This is an organisation that is lead by strict policies and procedures ensuring all complaints are dealt within agreed SLAs.
Due to growth, our client is now looking for multiple complaint assessors. The role will entail acting as the first point of contact for members of the public who have a complaint or an enquiry and provide advice and information about making a complaint. The role will also entail assessors gathering relevant information from the enquirer or their representative which may be over the telephone, via email or by letter - to help decide whether there is a complaint for consideration and if there is, to define the nature of the complaint and the remedy sought.
That's why we need someone with excellent communication skills with high levels of customer service and the ability to provide advice and/or guidance both in writing and over the telephone. Candidates must have levels of numeracy and literacy skills and complaint handling experience.
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