Complaints & Disputes Manager
Joining a high performance team this role is responsible for complaints and disputes resolution within this high profile advisor network. Key responsibilities include;
- providing general advice on a variety of disputes and complaints
- preparation of documents and responses to complaints
- explaining and negotiating remediation with affected clients
- managing responses to various regulatory bodies
- interpreting policy wordings as required
To be successful, you will have demonstrated experience of internal and external disputes within Financial Advice and Planning along with well developed problem solving and decision making skills. You will also have:
- solid knowledge of derivatives (preferable)
- strong attention to detail
- ability to deal with a variety of internal and external stakeholders
- ability to meet deadlines
- strong investigation and decision making skills
- excellent interpersonal and presentation skills
To register your interest apply now or call Desiree Hemberger on +2 8986 3120.
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