Complaints Handler
Here at The Royal Bank of Scotland Group Invoice Finance (RBS IF) business, we utilise clients’ debtor books to turn outstanding invoices into usable capital, advancing up to 90% of the value of invoices within 24 hours, normally on the day that they are raised.
Primarily we offer three types of invoice finance: asset based lending, invoice discounting and factoring. Our vision is that by 2015, we’ll have significantly increased our advances to UK businesses – by leading the market in working capital and asset-based funding solutions as the most innovative and client-focused provider.
As a Complaints Handler you’ll:
- Ensure all complaints are thoroughly and impartially investigated and resolved.
- Gather information from a wide range of sources and carry out in depth investigations to ensure correct resolution reached
- Ensure a fair outcome for the client / customer is achieved and due consideration is given to distress, inconvenience and financial loss.
- Undertake pre-quality assurance testing on complaint cases prior to closure for RBSIF in accordance with agreed procedures / timetables.
To be successful as a Complaints Handler, you’ll have previous experience in a complaints handling environment, ideally within a financial organisation. You’ll need to have strong customer service skills and the ability to communicate effectively at all levels across multi functional teams. And any invoice finance experience would be advantageous.
In return, we offer one of the most innovative and competitive salary packages you’ll find in the financial services industry. Whatever your circumstances, you’ll find a combination of benefits that come together to fit your lifestyle where you’ll have the opportunity to take an extra 25% in addition to your basic salary as a mix of cash and/or benefits which could include healthcare, insurance and a pension plan, to childcare, training courses or more free time to live your life.
Please note as part of our referencing process credit checks will be undertaken.
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