Complex Process Delivery Advisor
Our client a large financial service organisation based in Knutsford , Cheshire are looking for Complex Process Telephony Advisor to join their team on a temporary basis.
Role
-Be an active member of a back office servicing team which provide expert support and advice to Business Banking customers and colleagues.
-Drive forward the banks ‘Go-to’ ethos by maintaining and improving high levels of customer satisfaction.
-Work closely with Business Managers focusing on the delivery of world class service to a wide range of Business Banking customers.
Build trust, confidence and reliable support to the Business Managers.
Accountabilities
- Commit to making lives much easier by; completing requests within Service Level Agreements (SLA) and maintaining customer contact where necessary.
- Support the delivery of world class service by servicing all complex telephone , to internal and external customers, and transactional processing.
- Develop and maintain contacts with specialists in branch sectors, and other areas of the group, to manage customer expectations.
- Respond to complex servicing requests received from the Business Managers and those from external areas of the department.
- Handle from start to finish queries for complex processing as defined and distributed by your team leader.
- Take responsibility for own performance and contribute towards the overall team’s performance by maintaining and completing processes within agreed SLAs.
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