Compliance Consultant
Role Summary/Purpose
- Assist to design, develop and manage Compliance infrastructure and programs across the Operations and Consumer Lending business. Evaluate and drive Compliance behaviours, processes and culture across the Operations business.
- Work with the business and distribution channels to develop Compliance programs and enhance regulatory reporting that meet the needs of the business whilst complying with our three Australian Credit licenses (ACL) and legal obligations.
Essential Responsibilities
- Provide consistent compliance advice in a timely manner to Operations (review of marketing material, product collateral policies, procedures, sales processes, new initiatives, training and other ad hoc documents).
- Preparation and maintenance all required metrics and reporting to meet regulatory obligations - including Quiz, Beacon, Issues and Helpline and any other compliance data collected.
- Support the development of and approval Policies and Procedures for the Consumer Lending Operations businesses to ensure requirements of ACL obligations are being met.
- Assist in the management of Compliance Councils, KYI forums and other in business councils or committees, including preparing packs, setting up meetings, taking minutes and recording action items.
- Support the business helpline as required, providing timely and consistent advice to Operations Sales Network Team. Provide timely support and advice to channel stakeholders regarding Consumer Lending and Operations compliance policies and procedures.
- Assist the business to manage Compliance with all regulatory requirements i.e. FSRA, ASIC etc.
- Assist with development, implementation and management of Compliance detection and monitoring programs for the Operations business.
- Assist with identification of key Compliance gaps in the Operations infrastructure, co-ordination and participation in projects to close gaps.
- Develop the capability for the preparation of the capture and reporting of compliance issues and the preparation for council, the relevant compliance metrics for Operations.
- Conduct targeted Compliance investigations and reviews as required. Provide compliance advice to the Business on Layer 1 monitoring and supervision - to aid in meeting our licence regulatory obligations.
- Participate in the audit program of external agents on behalf of Collections and report findings to Senior Management.
- Assist in managing development and execution of the Operations Compliance training strategy.
- Provide Compliance support to key stakeholders (Collections, Credit Card Operations, and Commercial).
- Provide Compliance advice and sign-off as required on changes to business process and new products.
- Serve as a sounding board and advocate for Compliance within the business.
- Support with the preparation of relevant material for Compliance forums, and participation on relevant projects as required.
- Represent compliance on business meetings and on initiatives as required (reviewing business collateral and oversight of compliance plans)
Qualifications/Requirements
- Ideally qualified with relevant degree (Legal, Finance, Business)
- 3-7 years in Financial Services
- Prior Compliance, Audit, Financial Reporting or Regulatory skills desirable
- Relevant industry experience
- Excellent process and project management skills
- Sound understanding of Australian reglatory environment
- Demonstrable influencing and advocacy skills in a complex environment
- Excellent oral and written communication, across all levels
- Strong reporting and analytics capability, with attention to detail
Desired Characteristics
- Governance and framework development
- Experience in the implementation of Compliance Programs
- Good interprsonal skills and strong team player
- Desire to train and coach new concepts and drive change
- Ability to influence at all levels of the organisation
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