Computer Operator/Technician Job in Cambridge, Massachusetts US
Computer Operator/Technician
Description Principal Duties and Responsibilities 1. Monitors daily operation of on-line and batch processing computer systems. Takes corrective measures after interpreting console messages. a. Maintains hardware and network problem repair log. b. Provides telephone support Help Desk for end user system problems. 2. Interfaces with software vendor support staff for resolution of software and operating system errors. 3. Diagnoses peripheral and printer failures and repairs or replaces equipment as needed. 4. Produces and distributes reports, and diskette downloads to respective departments. 5. Interfaces with computer hardware service personnel and environment repair personnel to assist in hardware error detection and correction. 6. Maintains up/down time logs for all systems. 7. Notifies operations manager of low levels of stock supplies. 8. Maintains log of various system checks to ensure proper system operation. 9. Tests and configures all personal computer hardware connected to HIS Through LAN. 10. Assumes responsibility for installing, maintaining, and troubleshooting personal computers and associated peripheral equipment, including upgrades to hardware and software. 11. Interacts effectively with Help Desk to resolve PC issues.