Computer Support Specialist Job in San Diego 92101, California Us

  

As the largest provider of public transportation in San Diego County, and 2009 winner of the American Public Transportation Association’s award for Most Outstanding Public Transit System, the Metropolitan Transit System (MTS) is committed to providing exceptional service to the people of the San Diego region.

 

Every year more than 85 million people ride MTS buses and Trolleys. We have more than 80 fixed-route bus lines and 54 miles of Trolley service. Our fleet of compressed natural gas buses and electric Trolleys allow MTS to be one of the greenest companies in San Diego. As our region continues to grow, there will be a greater dependence on public transportation to help achieve mobility goals. The long-range transit plan for the region envisions several new trolley lines and Bus Rapid Transit lines, some of which will come on line in the next two years. And plans

are progressing to expand the Trolley 11 miles from Old Town to UCSD and University Town Center. MTS is one of the most modern and dynamic public transportation systems in North America and we would love for you to help us achieve our goals!

 

Summary

 

Under the direction of the Network Operations Manager, the Customer Support Specialist provides assistance and technical support for MTS and its operating divisions (the “Agency”) in the areas of end-user computer

hardware and software. Performs troubleshooting and maintenance for desktop computers, printers and assorted peripherals and provides help desk support and assistance to end users. :

 

Essential duties and responsibilities include, but are not limited to, the following:

 

Example of Duties

 

Essential Functions

 

·         Performs installation, preparation and commissioning/decommissioning of desktop and laptop computer systems, printers, cell phones, business applications and assorted end-user devices.

·         Performs troubleshooting, repair, upgrade and maintenance of desktop and laptop computer systems, printers, cell phones, business applications and assorted end-user devices.

·         Provides high-quality, end-user support for help desk and service requests.

·         Performs desktop computer hardware and software upgrades and enhancements.

·         Performs routine commissioning and decommissioning of Windows-based, Active Directory end-user accounts and associated access to network systems and resources.

·         Provides assistance to system engineers for system and network problems, service interruptions and disaster recovery procedures.

·         Collects and maintain accurate inventories of all end-user hardware and software.

·         Works with the team of Customer Support Specialists to complete help desk tickets, IT projects, hardware/software inventories and maintenance and upgrade tasks.

·         Performs other tasks as assigned.

 

Qualifications

 

Knowledge, Skills, and Abilities

 

Has knowledge of or ability to read, learn, understand and apply Agency policies, regulations and union labor contracts. The ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel and to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; ability to learn and use other software that we have or might acquire. Has knowledge of the use of Enterprise Business software and Microsoft Office, including Word and Excel,

to accomplish given tasks.

 

Physical Requirements

 

The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting,

bending, reaching for overhead files and occasional lifting (must be able to lift up to 15 pounds). Must be able operate a motor vehicle and to perform tasks involving manual dexterity, such as use of a computer and 10-key. Work may at times require more than 8 hours per day or irregular hours to perform the essential duties of the position. Duties will be performed primarily in an office-type environment. May require travel between Agency locations and to external agencies.

 

Experience/Education/Certificates/License(s)

 

·         College degree in Network Administration or a related field. A combination of relevant education and experience may satisfy degree requirement.

·         One-year experience performing help desk or technical support functions.

·         Knowledge of desktop computer operating systems, including Windows XP/Vista/7, TCP/IP networking and desktop business applications required.

 

General

 

Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, including a urine drug screen and background check.

 

The San Diego Metropolitan Transit System is an Equal Opportunity Employer. Women and minorities are encouraged to apply.