Computer Technical Support Analyst
Computer Technical Support Analyst - Little Rock, AR
Specific Job Description Lockheed Martin is seeking a Computer Technical Support in Little Rock, AR. Provides microcomputer support in a help desk environment. Configures, upgrades, installs and maintains PC hardware in a Windows environment. Install and maintains COTS and Government software applications and programs. Provides user support in the resolution of office automation problems. Troubleshoots and resolves hardware and software problems. Performs systems maintenance on PCs. Performs routing maintenance and repair on PC hardware and peripherals such as board replacement and processor/memory installation. Provides end user training on the use of the hardware and software products. Standard Job Description Provides technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages. Performs hardware diagnostics and coordinates repairs. Assists in planning and designing personal computer support systems. Acts as liaison for data transfer systems design and implementation. Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs. Develops reports and databases. Provides technical support for personal computers.