Configuration Management Process Compliance Specialist Job in Hoffman Estates, Illinois US
Configuration Management Process Compliance Specialist
Job Description The Configuration Management Process compliance role is the custodian and guardian of the master CI?s and documentation of CIs registered with configuration management. They own the integrity and accuracy of the configuration data. This ensures that information provided for operational management is accurate. Responsibilities/Skills/Experience Requirements Responsibilities ? Provides and maintains information on the status and identification of CI?s and oversees the receipt, identification, storage, and withdrawal of all supported CIs ? Manages and distributes Configuration Management issues log ? Assists Configuration Manager to prepare the Configuration Management plan and goals ? Creates an identification scheme for Configuration Management libraries and the DSL ? Creates libraries or other storage areas to hold CIs ? Assists in the identification of products and CIs ? Maintains current information on CI status ? Accepts and records the receipt of new or revised configurations into the appropriate library ? Archives superseded CI?s ? Manages the master CI?s and documentation of CIs registered with configuration management. ? Maintains a list of CI data integrations and feeds out of the CMDB to other tools and groups. ? Collects and retains information that will assist in the assessment of what CIs are impacted by a Change to a product ? Produces configuration status reports ? Liaises with other Configuration Libraries where CIs are common to other systems. ? Maintains the consistency of the Configuration Management Database (CMDB), ensuring compliance to architectural standards ? Is responsible for populating the Configuration Management Database (CMDB) with descriptions of the attributes and relationships of the logical and physical configuration items ? Assists in conducting configuration audits ? Responsible for the currency availability of base reference and populated relationship information in the Configuration Management Database (CMDB), ensuring compliance to architectural standards ? Undertakes periodic review of configuration information ? Ensures that agreed configuration audit variances are reconciled and changes are applied to the Configuration Management Database (CMDB) ? Develops maintains Configuration Management automation of the live environment, in areas of configuration introduction, tracking and removal ? Interfaces with Asset Management, Change Management and Audit as required with respect to configuration data ? Provides efficient and quality problem resolution, where Configuration Management expertise is required ? Uses Configuration Management standards, process and procedures as required ? Assist with day to day management of Configuration Management third party supplier(s) ? Functions as a technical resource to project requests where Configuration Management forms an element of the project ? Attends appropriate problem escalation / resolution, project development and service support reviews, where Configuration Management expertise is required ? Provides input to Configuration Management process improvement Hard Skills ? Good understanding of corporate IT policies, procedures and standards ? Good understanding of Configuration Management process, policies, procedures and templates ? General knowledge of business systems environment ? Knowledge of the process ? Knowledge of client ? Analytical skills ? Knowledge of Service Level Commitments ? Customer relationship skills ? Knowledge of the business processes of clients ? Management skills ? Good knowledge of the physical IT environment ? Good knowledge of IT technologies Soft Skills ? Good oral and written communications skills ? Conflict management skills ? Able to monitor and manage progress of tasks ? Effective negotiation skills ? Ability to identify problems and note trends ? Good analytical and planning skills ? Management experience Language ? Fluent English Required Education and Experience ? Bachelors degree or equivalent job experience ? Minimum of 5 years? experience in Configuration Management delivery ? At least 3 year experience in leading projects and teams that are executing / delivering configuration management ? Prefer ITIL Foundations certified ? Prefer Lean Sigma certified Years Experience 2 - 5 Years Experience Preferred Minimum Education High School / GED Travel Requirements On Occasion (Less than 5%)