Cons Business Systems Analyst

Cons Business Systems Analyst - eServices

GENERAL SUMMARY The eServices Behavioral Web Analyst supports the eServices organization supplying critical information and metrics regarding eServices programs, initiatives and its existing web services. As eServices continues to build its portfolio of services, this role is critical and will be responsible for both the operational and strategic behavioral intelligence that will be needed for EMC to build and operate, This role will: ? Implements methodologies to assess customer behavior utilizing web services. ? Analyzes data from various web analytic tools and make recommendations for improvements in web services design. ? Makes recommendations on tool usage for identifying customer actions for navigation and behavior. ? Develops, produces and distributes custom standardized reporting. Reports are published with accuracy and in a timely manner. ? Partners with Operations and Managements teams to develop, run and maintain ad hoc reports. Provides data and share observations or recommendations. ? Engages the MIS report development team in developing and validating reports. * ? Clarifies and prioritizes requests for enhancements or systems changes with the requestor and documents initiative definition. * ? Maintains and fosters effective working relationships with all parties. * ? Engages the business to provide analytics designed to recap and guide future decision-making. ? Analyzes master data elements and provide analytics relating to attributes by article and site. ? Partners with Strategic Planning to generate directional reporting. * ? Participates in MIS initiatives to expand BW functionality and improve database integrity. * ? Develops ad hoc reports using reporting tools (Crystal reports, Business Objects) or Excel/Access/VBA and clickstream technologies ? Evaluates heat maps and similar tools for determining customer non-click behaviors QUALIFICATIONS: ? Bachelors Degree in Behavioral Analytics, Mathematics, Business Information Systems or a related field preferred ? Strong technical aptitude or significant hands-on experience using databases or report writers ? Requires high competency with Microsoft Suite; particularly Excel and Access. Visual Basic is a plus. ? Experience with SQL preferred. ? Dealing with Ambiguity * Functional / Technical Skills * Priority Setting * Process Management * Drive for Results * Management * Interpersonal Savvy * Customer Focus * Self-Development * Problem Solving ? Working knowledge of statistics; Minitab experience is a plus. ? Familiarity with DMAIC and Six Sigma Methodologies is a strong plus.