Construction Services Account Manager
Are you an expert at building rapport and selling ideas to people you just met? Do you enjoy the challenge of marketing to new customers? Are you excited about the career opportunities of working for a Fortune 500 company? If your answer is yes, then apply for our Construction Services Account Manager position today, and help us continue to grow as an industry leader.
I. Job Summary
The Construction Services Account Manager will be responsible for both prospecting for new business ("hunting") and account management ("farming"). This requires you to have an aggressive and determined personality to capture new business, but also have the independence and discipline to manage an existing book of business.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Call on temporary commercial and residential construction business to generate new sales.
- Be responsible for developing and implementing sound selling strategies to new prospects and for achieving budgeted sales goals.
- Generate revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers.
- Manage existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
- "Save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office setting and/or outside sales.
V. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: Bachelor's degree or 5-years sales experience in lieu of bachelor's degree, plus 1 year in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments.
Preferred: Bachelor's degree in Sales/Marketing plus 3-years of progressive and successful business-to-business sales.
B. Certificates, Licenses, Registrations or Other Requirements
• 20 hours of training with Resource Conservation and recovery Act (RCRA)
• Certifications: WM CRA
• Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders
C. Other Knowledge, Skills or Abilities Required
Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required. General Competencies Include:
• Comprehensive understanding of construction industry (phases, materials, waste, etc.)
• Techniques for identifying and managing new business opportunities
• Techniques for identifying and responding to objections
• Techniques for bypassing "Gatekeepers"
• Understands the competitive landscape in the local area
• Understands "Green" influences and sustainability
• Analyze and solve problems
• Conduct formal presentations
• Able to design customized solutions that address more than just waste services
• Excellent business and communication skills
• Understands how to calculate price and amounts such as discounts
• Basic software and web-based applications
• Active Learning
• Sales Disposition
• Motivational Fit
• Sustainability
Additional Information:
- Travel Percentage: 15%
