Consulting Director – Business Process Services recruitment
Cognizant's Business Process Services business unit conceives, builds, and delivers end-to-end business process solutions. The portfolio of solutions includes high-volume traditional Business Process Outsourcing services as well as next-generation solutions that leverage automated, cloud-enabled delivery and innovative commercial models to provide clients with significant levels of savings and business value. Within BPS Cognizant is creating a consulting capability focused on a series of niche areas in which it wishes to establish market leadership. The role of consulting will be to help identify opportunities to deliver a full range of Cognizant services (including outsourcing), through well run, fact based projects which diagnose client operational issues and develop a future operating model.
The Consulting Director will lead BPS Consulting in one of the industries: Banking and Financial Services, Life Sciances or Manufacturing. Working with industry and technology specialists, he or she will create consulting offerings, take these to market (with colleagues in the verticals), and run projects with small teams which will aim to link business needs with technology and operational solutions in our target areas. The Consulting Director will need to be a 'thought leader' and be able to describe 'what good looks like' in a given operational area, be able to translate "good" into metrics and practices, effectively run a diagnostic of client operations and create client buy in and actionable deliverables through a consulting project.
The Consulting Director should therefore:
• Own the selling and shaping of consulting projects in the context of an account plan and Business Development team
• Deliver consulting projects and client satisfaction in terms of contractual deliverables, client buy in, on time/ on budget, tangible next steps
• Build consulting practice by mentoring juniors in pyramid, creating knowledge capital, managing to utilisation targets
• Shape and sell BPS consulting projects. Work closely with other teams to identify opportunities to sell billable consulting services in BPS focus areas, and then support the sales process by listening to client issues and framing a consulting project which will support their resolution.
• Lead and deliver successful BPS consulting projects. Hands on management of consulting projects, bringing together a multi-disciplinary team (including Industry and Technology skills) to successfully deliver the project scope.
• Link with BPaaS Platform Solution leads to identify future solution opportunities by conducting market research, industry analysis, and customer and prospect interaction.
• Serve as the lead consultant with customers and prospects. Present the strengths, weaknesses, implications, and differentiating value proposition associated with each of the developed solutions. This will be a critical sales-support/opportunity generation function.
Skills
Candidate Profile:
The Consulting Director will need to be able to answer, or at least provide plausible hypotheses for the following questions in the given industry focus area:
• What does good look like in terms of numbers (KPIs) and words (best practices)
• How do we assess clients against this with an objective diagnostic?
• What kind of project and team do we need to provide a client with an actionable plan?
• What's the overall solution we recommend?
Specifically this individual should understand business issues of their industry and be able to discuss these with senior client executives.
• Experience of working for a blue chip consulting company is essential. Candidates will typically be Senior Manager or above in one of these organisations.
• Demonstrated ability to understand business process challenges in one or more of our key industries - and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery
• Proven ability to lead and manage multiple or distributed teams to plan, develop, and take to market comprehensive business process consulting offerings.
• Strong interpersonal, communication (verbal and written) and consulting skills and the ability to interact with peers, subordinates and clients at all levels
• Experience in supporting sales enterprise account teams to sell the consulting offering (includes successful evangelization to the most senior levels of the organization).
• Practical exposure to the business process outsourcing field (sales, delivery, marketing, etc.). Additional background in technology outsourcing solutions is preferred.
• Understanding of a global delivery system highly desirable.
• International experience and perspective.
• Highly self-motivated, individually driven, self-discipline, organized, and focused.
• Ability to guide others through complexity, ambiguity, and uncertainty.
• Excellent public speaking capabilities. Able to tell a complex story in a way that is compelling and engaging.
• Possess the ability to thrive in a fast-paced, client-focused, changing environment and work independently, and be self-directed
• Experience working in a virtual home-office environment highly preferred.
• Undergraduate degree required; MBA or equivalent experience preferred.
Travel will vary depending on customer and prospect requirements, but expect at least c.60%. Ability to travel to the client site as needed.
Benefits
Candidate Profile:
The Consulting Director will need to be able to answer, or at least provide plausible hypotheses for the following questions in the given industry focus area:
• What does good look like in terms of numbers (KPIs) and words (best practices)
• How do we assess clients against this with an objective diagnostic?
• What kind of project and team do we need to provide a client with an actionable plan?
• What's the overall solution we recommend?
Specifically this individual should understand business issues of their industry and be able to discuss these with senior client executives.
• Experience of working for a blue chip consulting company is essential. Candidates will typically be Senior Manager or above in one of these organisations.
• Demonstrated ability to understand business process challenges in one or more of our key industries - and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery
• Proven ability to lead and manage multiple or distributed teams to plan, develop, and take to market comprehensive business process consulting offerings.
• Strong interpersonal, communication (verbal and written) and consulting skills and the ability to interact with peers, subordinates and clients at all levels
• Experience in supporting sales enterprise account teams to sell the consulting offering (includes successful evangelization to the most senior levels of the organization).
• Practical exposure to the business process outsourcing field (sales, delivery, marketing, etc.). Additional background in technology outsourcing solutions is preferred.
• Understanding of a global delivery system highly desirable.
• International experience and perspective.
• Highly self-motivated, individually driven, self-discipline, organized, and focused.
• Ability to guide others through complexity, ambiguity, and uncertainty.
• Excellent public speaking capabilities. Able to tell a complex story in a way that is compelling and engaging.
• Possess the ability to thrive in a fast-paced, client-focused, changing environment and work independently, and be self-directed
• Experience working in a virtual home-office environment highly preferred.
• Undergraduate degree required; MBA or equivalent experience preferred.
Travel will vary depending on customer and prospect requirements, but expect at least c.60%. Ability to travel to the client site as needed.