Consumer Affairs Rep (Automotive Industry) Job in Costa Mesa 92626, California Us
Description:
Volt has partnered with a leading automotive company in Costa Mesa to help identify an experienced Consumer Affairs / Customer Service Representative for immediate hire. In this role you would be responsible for the administration and support of programs, policies and procedures relating to the operation of consumer assistance call center, customer handling and problem resolution, specifically including product liability allegations. Specific duties will include but are not limited to: processing and resolving escalated customer concerns in accordance with established policy procedures in a timely manner, including product liability allegations; providing regional and call center support in resolving customer concerns in accordance with established policy and procedure within 24 hours of receipt of request; processing legal requests (including product investigation reports) in accordance with established policy procedure in a timely manner; generating and completing any ad hoc reports or projects related to customer concern handling as requested by management. Pay is $20 - 22/hr. Position is long term indefinite temp for now. Submit resume for immediate consideration.
Volt is an Equal Opportunity Employer.
Requirements:
Qualified candidates will possess a minimum of 2 years consumer affairs and customer service experience in the automotive industry.
Location: Costa Mesa, CA
Type: CONTRACT
Duration: 180 - 365 Days
Pay Rate: $20.00 - $22.00 DOE
Contact:
Volt Workforce Solutions
Volt Workforce Solutions
101 Pacifica, Ste. #100
Irvine, CA 92618
PH: 949/282-1010
FX: 949/282-1020