Contact Center Consultant
Responsibilities:
The qualified candidate will be responsible for contributing to the Quality Assurance and Testing Lifecycle efforts of complex integrations and implementations within the Verizon Communications Practice supporting Contact Center related and other engagements.
The candidate will be responsible for developing and executing test plans and effectively communicating status to Management, development resources, and customer stake holders.
Required Skills:
Bachelor's degree in a technical study such as Computer Science, Business Computer Information Systems, Engineering, Mathematics, Sciences, or Technical Writing.
Proficient in Microsoft productivity software such as Word, Excel, and Visio as well as a high level understanding of software development methodologies.
Candidate must also have excellent oral and written communication skills.
Fluency in Spanish
Desired skills:
Proven track record of setting and achieving professional and academic goals.
Understanding of high level programming languages.
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Verizon is an equal opportunity/affirmative action employer supporting workforce diversity. m/f/d/v. Principals only!