Contact Center Employee Relations Manager Job in Orem 84097, Utah Us
Dimension Scope:
The primary role of this position is to act as an internal resource on Human Resource policies; procedures; employee relations; turnover; and other HR related issues.
Principal Duties and Responsibilities:
Assist with the development, administration, support, and management of employee relations functions.
Support, consult, and guide management at all levels of the organization on employee relation issues.
Provide input and solutions for solving specific team concerns.
Act as a mediator between opposing views of personalities.
Understand current state of Management Development functions and propose new strategies to improve processes when necessary.
Provide Human Resources related training at all levels of management as needed, including preventative training to ensure policy adherence and damage control.
Create materials that update and inform management on pertinent work force issues and concerns.
Review exit interviews and summarize data for management review.
Monitor and report on employee morale by proactively addressing employee relations and potential legal issues with management's cooperation.
Assist with interpreting policies, regulations, and programs in a manner conducive to company goals.
Support community events and programs such as United Way, Blood Drives, etc.
Coordinate, schedule, and promote programming efforts for specialized needs of division and departments.
Research some complex employee issues, and if necessary, coordinate efforts through Human Resources and/or Legal.
Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirements.
Candidate Profile:
Four to six years Human Resources experience or equivalent combination of education and experience.
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Excellent negotiation and problem solving skills.
Ability to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environment.
Solid oral and written communication skills.
Proficient knowledge of local employment, wage and hour laws, family and medical leave, equal employment opportunity (e.g., FMLA, EE0).
Ability to motivate people in a dynamic environment.
Experience in managing functional groups.
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