Contact Center Representative Job in Bethesda, Maryland US
Contact Center Representative
Contact Center Representative With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World at Marriott Hotels Resorts. Marriott Employees Federal Credit Union (MEFCU) is now hiring for a Contact Center (Call Center) Representative. GREAT PAY! GREAT HOURS! ESSENTIAL FUNCTIONS: I. Understand and explain all MEFCU products and services, identify members needs, and cross sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner. II. Support MEFCU's mission and goals through participation in the sales and service program. A. Identify member's needs and make appropriate referrals. B. Support sales initiatives actively selling and promoting products and services. III. Support MEFCU's service goals. A. Answering the telephone according to standards B. Providing members with efficient and professional service C. Directing calls to the appropriate department when necessary IV. Accurately process all routine transactions such as; A. Transfers within accounts, loan payments, check withdrawals and cash advances. B. Process stop payments, address changes, check orders, payroll allocations (COD), account file maintenance, and domestic and foreign wire transfers. C. Complete telephone messages and departmental forms. D. Issue ATM replacements cards and PIN's. E. Balance daily transactions and complete production report daily. V. Attend meetings and training sessions as required. VI. Cross-train and function in other operational areas as needed. VII. Supports and or backs up other Member Contact Center staff with functions as needed. The above statements reflect the general nature and level of work performed, and is not intended to be an exhaustive list of all requests, duties and responsibilities. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.