Contact Center Specialist Job in Austin 78701, Texas US
This is a temp-to-hire position.
Works in a fast-paced environment, answering incoming inquiries and requests from employees, retirees and dependents. These requests are handled through telephone calls, face-to-face, and email. Questions may regard health, dental, life insurance benefits, retirement eligibility, and retirement or general benefit questions or problems. Educates employees, retirees, dependents and promote other services that support members with retirement account information, insurance benefits and eligibility as they relate to insurance and retirement.
Efficiently answers questions, educates, and counsels members regarding state employee benefits programs, including insurance, retirement, online tools, and any related matters. Communicates tactfully and provides information in a clear and concise manner. Manages communication style to match customers with various levels of knowledge and experience. Uses sound decision-making and judgment skills and appropriately applies and interprets existing laws, pending legislation, rules, policies and procedures. Promotes related tools, services and programs. Provides exceptional service as defined by customer service guidelines. Performs other duties as assigned.