Contact Centre Planning Analyst
My client is looking to recruit a Contact Centre Planning Analyst based in Bristol City Centre. Working for a major global organisation.
The role requires you to forecast contact centre call volumes, types and patterns. Manage the performance of outbound campaigns and agents through the configuration of dialler strategies, job running orders, selections; retry settings and dialler ordering. You will be accountable for the delivery of operational manpower plans for the Contact Centres and Real Time Management.
You will have planning/forecasting background with prior headcount, shift planning and rostering experience. The ability to gather, analyse interpret data, verbal or numerical about people or problems.
Please call Jill Squire 0117 9251949
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