Content Manager, Digital
Company
The Western Union Company is a NYSE-Traded Fortune 500 Company and a leader in global payment services, with a 160 year history of connecting friends, family and businesses around the world. With our roots in the telegram business, we were first to offer electronic money transfer services in 1871.
Western Union is the single largest player in a huge flow of resources - a transfer of billions of dollars every year that touches one sixth of the world's population. We're a force for economic growth, a mainstay for emerging nations, and a growing, profitable business. We offer the freedom to move money safely, quickly and in cash to virtually any place on the planet.
Western Union formed WU Digital in 2012 - an incubator, and ideas engine and an ecosystem within which Western Union can realize new ways to move money for better. Our growth outlook demands faster and more convenient digital services that allow our customers to send and receive money anywhere - in person, online or on their mobile devices. And with modern technology spreading in parallel with our brand, it is imperative to reach our desired level of digital precision. WU Digital is Western Union's digital Center of Excellence. Its members are charged with propelling Western Union's services into the ever-changing world of customer needs in the digital age. Western Union has enjoyed a history of innovation spanning ticker tape to satellites, e-mail to credit cards and a culture that's been called a "160-year-old start-up". Recently, Western Union has re-invented itself - again. WU Digital is the spirit of that re-invention.
Role
This is an exciting opportunity to join our global digital marketing and content organization. It's a truly global team, with colleagues in San Francisco, Denver, and Vienna.
The content team is critical to delivering the company's message across all of our digital properties, ensuring that our voice is consistent and on-brand, and contributing to a superior customer experience.
You'll help create and manage content for the Western Union online and mobile channels in Europe, by:
- Partnering with business owners, product and user experience teams, project management, and development to turn requirements into clear, helpful, high-quality product content and UI text writing
- Engaging, on-brand copy to support regional and global marketing campaigns and promotions working with brand, legal, privacy and other teams to ensure compliance and get content approvals participating in user acceptance testing on all product and UI content
- Entering/maintaining content in our content management system, and getting in translated into multiple languages using our translation vendor fixing content bugs/defects collaborating with your team members and colleagues throughout the Asia-Pacific and other regions around the world to support the global brand
Qualifications, Skills Knowledge
The ideal candidate will have tertiary qualifications in English, communications, journalism, or the equivalent as well as outstanding writing, editing, and proofreading skills with at least 5 years' experience in writing and managing content in a corporate environment for a consumer audience. Deep understanding of-and passion for-web content best practices and emerging trends is a must as tailoring content appropriately for various audiences, and working knowledge of user-centered design processes, information architecture, and web design best practices as well as experience with enterprise content management systems (TeamSite and/or Adobe CQ5 would be ideal).
Why Join Us? Simple:
Be INSPIRED
DRIVEN to perform
Get CONNECTED
Be RESPONSIBLE for outcomes
Become a GAME-CHANGER
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