Content Writer / Publisher Job in San Jose 95125, California US
Content Writer / Publisher
Responsible for ensuring all customer-facing documents created by and relied upon by Professional Services adhere to the highest professional publication standards. Also establishes the PS Integration Communication Plan, and drives delivery per plan to internal stakeholders and publication of documents externally.
Responsibilities:
- Serve as the documentation liaison with Technical Publications, Product, Sales, Account Management, and Legal organizations, driving Professional Services requirements forward and managing incoming requests for Professional Services collaboration and feedback.
- Rationalize customer facing documents
- Develop customer documentation plan in collaboration with Global Content team.
- Incorporate business and technical benefits viewpoint into documents.
- Create and manage organizational communication site.
- Create content and layout boilerplates for printed documents.
- Create content and layout templates for online project sites.
- Source and use contract technical writers as needed to create specialized and supplemental customer facing documentation.
- Define and administer professional standards for publishing technical, business and project documents.
- Establish communication channels for access controlled information.
- Review and editing of Solution Proposal and Solution Design content submitted by Sales Engineers, Integration Engineers and Engagement Managers to ensure standards are met.
- Create wire frames, mockups and payment flow diagrams that support the content submitted for review.
- Provide document publishing support to the Sr. Director, Global Support and Professional Services, as needed.
Requirements:
- Ability to quickly grasp technical concepts and produce written materials which bridge audiences from technical to business
- 8+ years experience conceiving and creating print and online documents
- 4+ years experience working with a professional services team or with colleagues in external customer facing roles
- Experience with system discovery processes, requirements gathering, systems architecture, and development
- Experience with payments (credit card, banking, online, offline), especially with POS (Point of Sale), ecommerce systems, payment gateways and payment processors is highly desirable
- Ability to analyze strategic objectives and define specific tactical goals required to achieve them.
About PayPal:
PayPal is the faster, safer way to pay and get paid online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 106 million active accounts in 190 markets and 25 currencies around the world, PayPal enables global ecommerce.
Every day at PayPal, we are changing the way the world does business by challenging the status quo, innovating and enabling business between millions of people across the globe. What we do at PayPal has never been done before and it has a tremendous impact! We build BIG and NEW products to drive worldwide commerce. Be it the next mobile payments solution, or a high availability money movement platform, we solve problems on a scale you just can't find elsewhere. PayPal continues to push the boundaries of technology by investing in individuals who passionately believe in the potential of innovative technologies that make up a global market place.
At PayPal/eBay, no matter which of our offices, brands, or locations you call home, you'll discover consistent benefits that are intended to support you-in your work, your life, your passions, and your future. This is where innovation meets reality! Are you an individual who is ready to grow and join our global community? Would you just like to know more about our latest and greatest projects? We would love to talk to you about it!
More information about our other exciting positions can be found at
eBay companies are proudly EEOC
Questions and resumes to chjames(@)paypal.com
