Continuous Improvement Leader recruitment
Business Services is the backbone of the Group, providing a diverse range of high quality services to the customer-facing operations within the Group. Business services includes; Technology Services, Group Operations, Group Property, Security and Risk (Corporate Security Services), Business Services Risk, Business Services Finance, Business Services Human Resources, Strategy and Architecture, and Procurement.
The Strategy team lead the strategy development for Business Services enabled by Group-wide networking and collaboration. We deliver group-wide research, innovation development and proof of concepts, co-create innovative and flexible business solutions through strategic partnerships with third parties and identify and develop transformational supply chain programmes.
As Continuous Improvement Leader, you'll develop, refine and lead the service definition, measurement and costing diagnostic methodology, approach and mobilisation. You'll also develop a consistent engagement model between Business Services functions and the revenue-generating business divisions. You'll influence senior stakeholders and cross-divisional teams, to work successfully, while managing a diverse and virtual team with various levels of experience. Additionally, you’ll deliver diagnostic outputs including observations and recommendations, enhancements to the service management vision, validated structure of the vision building blocks and recommended changes to the existing operating model.
To be successful as Continuous Improvement Leader, you’ll demonstrate a strong track record in facilitating decision-making and delivery against objectives. You'll have significant varied experience in banking operations, management consulting or operations transformation, with demonstrable banking product knowledge and awareness. You'll also have experience in activity-based costing/management (ABC/M), service delivery and management, business analysis and stakeholder engagement. Additionally, you'll be required to recruit team resources, as well as manage, motivate, and coordinate large cross-functional teams; with limited direct authority over a significant number of the key stakeholders and team members.
In return, we offer an excellent employee salary and 30% cash and benefit funding programme which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.
Please note as part of our referencing process credit checks will be undertaken.
If you'd like to discuss this role in confidence please contact David Liddell on 0131 626 2414.