Contract Executive Job in Surrey Gu168qd, Home Counties Uk
Contract Executive
Job ID: 84545
Job Family: Supply Chain Management
Location: Frimley
Organisation: Siemens Healthcare Diagnostics Ltd
The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids.
Siemens Healthcare Diagnostics offers a broad portfolio of performance-driven diagnostics solutions that provide more effective ways to assist in the diagnosis, monitoring and management of disease. Our products and services offer the right balance of science, technology and practicality across the healthcare continuum to provide healthcare professionals with the vital information they need to deliver better, more personalised healthcare to patients around the globe.
Maintain high levels of customer satisfaction and contractual management of all customer contacts, enquiries and requests. To conduct defined activities in an efficient and positive manner. An attitude towards continuous improvement is key to ensure we have a high level of customer service.
What are my responsibilities?
-Undertake the tasks associated with the department to include Contract set up and maintenance, pricing, quotations, invoicing, customer enquiries and correspondence to a high level within defined area of responsibility.
-Work with Field Sales and internal departments to meet all customer and Siemens Healthcare Diagnostics requirements regarding contractual progression, monitoring and compliance.
- Receive customer (internal and external) queries, take ownership for resolution and respond in a timely manner whilst maintaining a positive attitude to their needs.
- Conduct customer follow up calls for outstanding service contract renewals within defined area of responsibility.
- Produce appropriate internal documentation and process systems orders and progress with Customer Care Department to ensure fulfillment of contract.
- Prepare and maintain customer pricing for designated customers.
-Work as part of the Contracts Office team to provide team cover ensuring maintenance of high levels of customer Excellence.
-Develop Cross functional relationships ensuring a high level of team work to drive customer Excellence.
What do I need to qualify for this job?
- Experience of working within the SAP (or equivalent) environment.
- Knowledge of computerised systems including Microsoft Office.
- Good communication skills with the ability to deal with customers and staff at all levels.
- Attention to detail.
- Ability to work under pressure whilst meeting deadlines and delivering on promises
What else do I need to know?
Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.
How do I apply?
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.
