COORDINATOR
SimplexGrinnell, a division of Tyco International, is a recognized leader in the manufacture, sales, and service of state-of-the-art monitor and control systems for fire alarm, security, sound, nurse call, integrated systems, portable extinguishers, and sprinklers systems. SimplexGrinnell creates innovative, high quality solutions that meet customer needs into the future.
Our continued growth has produced a need for Portables Kitchens Coordinator to join our team in Edmonton. In this challenging and rewarding role the responsibilities will include performing a wide variety of dispatching and administrative duties to organize service business for SimplexGrinnell's Service department.
POSITION SUMMARY
- Telephone customers and schedule service appointments in a professional manner.
- Schedule and dispatch calls to service and inspection technicians.
- Collect work orders and prepare invoices for billing.
- Monitor and keep track of completed inspections and report Technicians' hours to ensure the accuracy of the required information.
- Ensure customer satisfaction and perform follow-up service calls.
- Perform additional duties as required.
QUALIFICATIONS
o Previous experience in a dispatch or call centre environment.
o 2 or more years of experience in an office environment.
o College diploma in administrative studies or equivalent work experience.
o Excellent written and verbal communication skills with both internal and external customers.
o Adept to working in a fast-paced, customer oriented environment.
o Demonstrated time management, organizational and conflict resolution abilities.
If you are interested in this opportunity, please apply online at www.simplexgrinnell.com "Careers" Job number 1117933. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. No phone calls or agencies please.
SimplexGrinnell offers an excellent compensation and benefits program. Remuneration includes Medical and Dental coverage, RRSP with company match, Tuition Reimbursement, and more. For more information regarding our company please visit our website: www.simplexgrinnell.com.
We welcome diversity in our workplace and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities and Aboriginal Canadians.
