Copier Service Technician Job in Lafayette 47904, Indiana Us

JOB SUMMARY

Technical Representative will be responsible for the care and maintenance of multi-functional office equipment and will be required to maintain high standards of productivity, quality, customer service, cooperation, attendance, and professionalism; while working independently with minimal supervision. Knowledge of Sharp, Konica Minolta, Riso, and Copystar is helpful.


JOB QUALIFICATIONS

Education:       Associates Degree in Electronics or equivalent military or trade school

Experience:     Minimum 1-2 years office equipment service experience

Skills:              Good mechanical comprehension, interpersonal and organizational skills, capable of working well under pressure, computer networking experience.       

 


RESPONSIBILITIES

 

·         Respond to dispatched emergency service calls, reporting to the customer site within four working hours or less as dictated by customer contract.

·         Properly schedule calls to appropriately manage response time. 

·         Reinforce operator training issues with customer as appropriate.

·         Distribute customer comment cards at the end of each service call in order for LOS  to receive feedback. 

·         Utilize customer relations skills to maintain a highly professional image of our Field Service Representatives.

 

·         Repair equipment problems to completion by making the required adjustments or replacing defective parts as necessary.

·         Keep updated log to be used as a reference when troubleshooting future similar repairs.

 

·         Perform scheduled preventive maintenance routines, adhering to factory specification on all customer equipment.

 

·         Troubleshoot printing and scanning problems to determine whether issues are network or MFP related.

·         Escalate issues to the appropriate resource for prompt resolution.

 

 

·         Maintain positive relations at all levels throughout the organization, both within the Service Division and interdepartmentally.

·         Provide coverage for other FSRs during vacations.

ESSENTIAL PHYSICAL-MENTAL FUNCTIONS AND ENVIRONMENTAL CONDITIONS