Core Account Manager recruitment
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Business Unit Overview:
BlackRock's institutional business serves corporate and public sector pension funds, charities and endowments, insurers and other financial institutions, sovereign wealth funds as well as governments and official institutions.
Our institutional clients have very specific needs that require genuine partnership. We aim to be that investment partner by listening to our clients, understanding them and by applying our investment expertise across asset classes and markets to solve their needs.
In practice, our commitment to fostering long-term relationships means we can gain a deep understanding of our clients' long-term objectives. Having a culture where we share knowledge across asset classes and regions allows us to create investment solutions that better meet client specific challenges. The third pillar underpinning our offering is our risk management culture and systems: we seek to ensure that every investment position is deliberate, diversified and appropriately scaled.
Job Purpose/Background:
• Take overarching responsibility for the relationship and Core client service offering for entire Core client base
• Proactively widen and deepen those client relationships where opportunities may arise to enhance revenue
• Contribute positively to the broader EMEA business results
• Have input to Core Business strategy/planning
• Take responsibility for the ownership, servicing and development of UK institutional client accounts and relationships to ensure the consistent delivery of a high quality and seamless service offering across the BlackRock product set.
Key Responsibilities:
?Accountable for all of the Core client accounts – the ‘face’ of BlackRock Core service offering
?Be the named Account Manager (AM) for approximately 35-40 clients
?Proactively identify opportunities to enhance revenue and protect revenue when performance is weak
?Build and execute high level development plans for top tier Core clients across killer product set
?Ultimate escalation/resolution point for outstanding issues
?Share best practices across Global Client Group and embrace team working to contribute to Core team and overall UK business targets
?Work with Global Client Relations to deepen relationship with field consultants including Closing the gap sessions
?Responsible for ensuring client opportunities and activities are current on CRM system
?Mentoring and training of internally focused Core Team AM’s
?Managing, maintaining and strengthening relationships with existing clients via attending meetings, telephone calls and emails with a broad range of UK Pension Schemes who are invested in a broad range of asset classes
?Working with Trustees and their consultants to create and develop solutions for Pension Fund clients utilising product and investment knowledge
?Preparing presentation materials for account reviews and new business pitches
?Taking responsibility for client and consultant queries, delegating to appropriate internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality
?Gathering information from clients and consultants to provide feedback to help support sales planning
?Gaining a clear understanding of clients’ service requirements, storing details on client management systems and sharing information internally in order to contextualise and motivate support from internal teams
?Ensuring sufficient familiarity with BlackRock’s existing products and operational capabilities to aid query resolution and to assist with the design and delivery of external communication/reporting
?Representing and promoting BlackRock at client conferences, industry forums and client entertainment events as appropriate.
Knowledge/Experience:
• Relevant experience within a similar role
• Strong technical, product and market knowledge, IMC essential
• Able to attend external meetings as the sole BlackRock representative and explain all products and market conditions to clients
• Able to proactively position appropriate products with clients
• Able to contribute to product design and evolution to deliver scalable solutions to clients
• Able to represent BlackRock to clients in all appropriate forums
• Demonstrated aptitude for building service-oriented business
• Able to analyse client servicing needs and work with BlackRock internal partners to provide resolution
• Able to demonstrate deep working knowledge of BlackRock capabilities, key products and the operational framework in which they exist over the phone, via email and in person as appropriate
• Broad understanding of the UK pension fund market, investment industry and competitive landscape
• Sound technical understanding of investments
• Experience in a process driven, risk controlled environment
• Proficiency in Microsoft office programs
• CFA Preferable
Competencies:
• Excellent prioritisation skills and ability to juggle multiple tasks
• Track record of strong results-orientation and process skills
• Excellent team player
• Excellent organisational and project management skills with a proven ability to prioritise effectively
• A self-starter who can quickly analyse client needs and focus on delivery
• Ability to network and develop relationships with pension managers, consultants, administrators and other third party stakeholders, and to communicate and interact effectively with personnel at all levels within BlackRock