Core Support Engineer Job in Waltham 02453, Massachusetts US
Company Overview
Mimecast is one of the fastest growing Software as a Service companies and provides Unified Email Management services, currently comprising of email security and data leak prevention, archiving and continuity solutions. Every day Mimecast handles millions of emails and documents for thousands of customers. Mimecast is a UK headquartered company that has offices in UK, USA, Sweden, Dubai, Jersey and South Africa. This recruitment is to support our continued growth in the US region. Mimecast offers an opportunity to work in a high growth company at the cutting edge of business and Internet software delivery in a very exciting and high growth market. Mimecast strives to attract exceptional people who have “that extra something” and enjoy what they do.
Job Purpose
Provide 1st Level Customer Support for the Mimecast Platform during the second shift (5pm to 2am Eastern)
Primary Duties and Responsibilities
· Work with the US Service Delivery team to provide 1st level support for our US and Worldwide customer base
· Assist clients with using Mimecast’s services and ensure best practice configuration via both email and phone
· Troubleshoot routine issues and make recommendations to improve system performance
· Maintain detailed case history and escalate issues appropriately
· Provide training as needed to ensure customers understand product functionality
· Work with and provide exceptional support to Mimecast partners and resellers.
Person Specification
· Understanding of internet fundamentals, network routing, and email delivery
· Detail oriented individual that enjoys the challenge of technical troubleshooting
· Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner.
· Experience with providing technical support to IT administrators
· Familiarity with Microsoft Exchange and Active Directory a plus
Reward
The role offers a competitive salary and benefits package. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.
Please send a cover letter and resume to careers.na@mimecast.com if you wish to apply for the position.
Mimecast Services Ltd. (Mimecast), 8 Balfe Street, Kings Cross, London, N1 9EG
www.mimecast.com | info@mimecast.com | +44 (0) 207 843 2300
