Corporate Support Representative (Tech Support Representative) recruitment
Job Description:
Explore an exciting opportunity with Interactive Data Corporation for our Lombard, IL location. We have an immediate opening for an energetic and professional CorporateSupport Representative!
At Interactive Data, we take great pride in the level of tech support and customer service we provide through courteous, prompt and efficient service. Our Tech Support Reps play a key role in exceeding those expectations. We provide real-time financial data, analysis and news to both professional and non-professional traders and investors. If you have any interest in learning more about the world’s financial markets, this is a great place to work.
Responsibilities include but are not limited to the following:
- Provide excellent customer service and technical support to clientele via inbound phone calls/emails/chat services
- Troubleshoot all technical queries and escalate issue where necessary to other internal groups
- Assist new clients with installation, how-to's and product/service education
- Maintain strong knowledge of all Company products and services.
- Provide client support and answer client calls in regards to system outages and communication problems
- Follow-up and coordinate responses to any issues and advice clients of status.
- Assist in the testing of beta software releases
- Work on other assignments as required
Qualifications:
Qualifications:
- Minimum1-3 years of previous experience in a technical support environment. Experience working in a call center environment preferred
- Strong work ethic and a commitment to delivering outstanding service a must
- Must be a good communicator and willing to positively contribute to a fun and vital support team
- Above average PC knowledge and proficiency in MS Office are require
- Ability to handle high volume of calls in a fast paced environment
- Solid analytical and critical thinking skills
- Strong multi-tasking skills with the ability to work efficiently under tight deadlines
- Basic knowledge of the financial markets/market data required
- Knowledge of Internet browser’s a plus
- Some general Networking/Firewall/Proxy knowledge a plus
About Interactive Data Corporation
Interactive Data Corporation is a trusted leader in financial information. Thousands of financial institutions and active traders, as well as hundreds of software and service providers, subscribe to our fixed income evaluations, reference data, real-time market data, trading infrastructure services, fixed income analytics, desktop solutions and web-based solutions. Interactive Data’s offerings support clients around the world with mission-critical functions, including portfolio valuation, regulatory compliance, risk management, electronic trading and wealth management. Interactive Data is headquartered in Bedford, Massachusetts and has over 2,400 employees in offices worldwide.
For more information, please visit www.interactivedata.com.
Job Keywords: technical support, tech support, helpdesk, customer service, phone support