Council Tax Officer
Service Officer
An exciting opportunity has arisen with a north London based local authority. The client is seeking a Service Officer to join a highly rated team to assist in the day to day delivery of revenues, benefits and customer services for the council, according to legislation, council policy and procedures. Accessible location as their office is based close to the local bus and train station.
This is a temporary role for a minimum of 3 months with the potential to be extended.
The Job
As part of your responsibilities you will be involved in contributing towards the provision of high quality, professional customer facing revenue and benefits and other services that provide value for money for the council and local residents.
As part of your responsibilities you will also:
· Operate as a generic officer across the core activities of the service with a focus on customer demand and performance
· Carry out the valuation, billing, collection and enforcement of local taxes and or the assessment, payment and recovery of benefit and or the provision of customer facing services, in accordance with statute, legislation, designated procedures, discretionary powers, council standing orders, policies and codes/ standards of conduct
· Respond accurately and professionally to queries, appeals and complaints. This may be via email, face to face or over the telephone
· Liaise with other departments including parking, DWP, and Citizens Advice Bureau
The Person
As the successful candidate you will need experience and knowledge of Revenue and Benefits and be able to communicate effectively, both written and verbal
· Demonstrate the ability to develop and maintain good working relationships across the functions of the service and key stakeholders
· Experience of working within operational teams within a Revenues, Benefits or a Customer facing environment
· Experience of dealing directly with and advising members of the public in a professional manner
· Good literacy and numeracy skills
The Benefits
Competitive hourly rate
Excellent potential for contract extension
If this position is of interest please contact Lauren Fairweather on 0207 259 8709
Alternatively, respond to this advert with an updated CV.
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