Counselor – Specialized Corporate Travel
Counselor - Specialized Corporate Travel - Princeton, NJ Job
Senior level Travel Counselor will plan and book all details of travel for VIPs, Executives and international travelers for account in Princeton, NJ and other East Coast offices, according to client travel policy as well as American Express policies and procedures. Will ensure concierge level customer service through effective use of the Apollo GDS, associated tools as well as online navigation and support, while maintaining excellent telephone service techniques and prompt replies to emails. American Express is an equal opportunity employer. Handle domestic and international travel related requests and process air, hotel, car, limo reservations, as well as small groups and meetings. Counsel clients on efficient routes, lowest available fares, passport and visa requirements, and exchange rates and American Express travel products and services. Act as a customer liaison between client corporation and client contracted and American Express preferred suppliers. Additional responsibilities include but are not limited to: VIP reconfirmations, customer service issue research, follow-up and resolution; ARC processing/reporting (voids, refund and exchanges); monitoring the WIL and MAX; researching debit memos, and special projects as needed. Requires 7+ years of corporate travel counselor experience in an onsite, travel office or hearth environment. The ideal candidate will have: - An outstanding customer service focus - Strong international and domestic travel counseling skills - Excellent written and verbal communication skills - Strong teamwork and flexibility - Knowledge of American Express operations (including Point of Sale and back office tools and accounting) - Flexibility to work any shift as needed; office hours will be 8:00am to 5:00pm ET - Able to work in a fast paced environment, and multi-task - Ability to work autonomously and independently, combine with creative problem solving skills - Some PC and office equipment troubleshooting skills helpful - MS Word and MS Excel skills desirable - Apollo experience is a must