CPN Clinical Support Specialist Job in Barrington 60010, Illinois US
Business Segment
Healthcare IT
About Us
GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery, and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients. GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $16 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries. GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if you are contacted by GE regarding a position of employment, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.
Role Summary/Purpose
The Support Team provides a direct customer-facing technical support group on the Centricity Perinatal healthcare IT solution. This position will be focused on providing world-class support for GEHC customers on escalations to minimize equipment downtime and resolve customer product issues.
Essential Responsibilities
•Provides remote Perinatal (CPN) Application support as a member of the 24/7 GEHC-IT Technical Support Staff •Diagnoses system problems to root cause •Recommends configuration changes and system additions that optimize performance •Resolves customer issues to customer’s satisfaction by maintaining an action plan for the resolution, initiating and tracking problem assignment to technical resources, and updating customer on issue status •Identifies process gaps and provides solutions that improve quality of service •Assist with development and improvement of training process and tools using the most efficient lean tools and techniques •Perform Trending Analysis to provide input to product development teams on product enhancements and Defect Awareness. •Present Training on Clinical Content and / or Clinical Informatics (Internal as well as Externally) •Participate in Customer Facing Knowledge sharing sessions
Qualifications/Requirements
•RN, BSN, or equivalent experience meaning 10 years professional experience and 5 years experience with Healthcare IT products•Experience working with Clinical Information Systems knowledge•Experience with Centricity Perinatal (CPN) product or with Tailorable systems•Strong PC skills, including knowledge of Microsoft Office.•Expeience within a customer service role that required strong customer interaction skills•Must have experience with interfacing and influence multiple organization levels and cross-functional teams.•The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). •Must be legally authorized to work in the United States.
Desired Characteristics
•RN/MSN•Green/Black Belt Certification or familiarity w/Six Sigma quality principles• Strong interpersonal skills, with a high degree of self-motivation and ability to work independently•Self starter with Service experience and excellent time management skills•Experience with HIS Systems,
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.