Credit and Collections Specialist (German Speaker) recruitment
About Us
Working Capital Solutions is part of GE Capital EMEA and is a global captive and provider of a factoring and receivables management for GE with over $60B receivables purchased annually and $12B of assets managed in 2008. The business operates in 3 poles and has regional operations centers (COE ‘s) to support the collections activities. WCS is headquartered in Norwalk, CT and Breda, the Netherlands.
Role Summary/Purpose
You will be responsible for Credit and Collections activities related to your assigned portfolio. In this role you will:
• Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analysing, and reviewing client data.
• Resolve customer inquiries promptly accurately, by understanding customer market needs.
• Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting analysing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Establish and maintain appropriate credit lines for new and existing customers with the Risk Team by analysing customer financials.
• Balance risk and growth objectives by providing a strong link to the commercial, and actively supporting Credit/ Risk analyses and reviews.
• Validate that reports meet GE's risk financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries, once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all your responsibilities in line with GE's compliance and integrity requirements.
Qualifications/Requirements
As a Credit and Collections Specialist your skills and qualifications will ideally include:
• Proven Credit Control/Collections work experience
• Business School Degree or qualification.
• Fluent German language skills
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Demonstrated effective cash collection skills, with detail orientation.
• Proven Financial Analysis Skills
• Ability to be pro-active and to think “outside the box”.• Excellent proven interpersonal and teamwork skills.
• Excellent verbal and written communication skills.
• Capable of resourceful problem solving, while remaining customer-focussed.
• Cultural Awareness in a diverse and international environment
Desired Characteristics
Additional language capability such as Italian and/or French