Credit Assessment / Credit Risk
Hays is working with the world's premier office products company. It is a truly global company committed to becoming the No.1 trusted solution for office products and making it easy for customers around the globe to buy a wide range of supplies, technology, furniture, and business services. With $25 billion in sales, this Company serves businesses of all sizes and consumers in 26 countries throughout North and South America, Europe, Asia and Australia.
The role of Credit Assessment Associate is to Performs routine accounting duties associated with the accounts receivable process. These duties include the processing of account applications in accordance with current procedures. Authorises customer credit limits by reviewing on-line credit information reports and other available information. Opens credit accounts and maintains credit limits on established accounts
Responsibilities
· Sets up customer credit accounts in accordance with current procedures.
· Assesses customer's suitability for credit by reviewing on-line credit information reports obtained by external credit reference agency, liaising daily with other relevant parties as applicable (eg the customer, sales, customer service by phone, email, fax or letter.
· Determine customer credit limits based on available information and internal procedures
· Maximise sales while minimising risk.
· Contacts new and established accounts to notify when an order is on credit stop.
· Ensure that customers/sales/customer service (where appropriate) are notified of any problems with orders before close of business.
· Answer incoming and return customer telephone calls promptly and professionally.
· Achieves departmental KPIs in relation to achieving targets and undertaking activities within defined time limits
· Contributes to keeping departmental spend to a minimum and minimises unnecessary work
Skills Experience:
· Minimum two years’ experience in credit assessment
· SAP Experience (Ideally 1 year)
· Good Excel Skills
· Excellent telephone manner.
· Ability to handle difficult callers.
· Ability to make and apply prompt decisions within company guidelines
· Basic knowledge of accounting duties and working with credit assessment tools.
· Able to demonstrate a good understanding of application of credit assessment.
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