Credit Card Consultant Job in Melbourne 3000, Victoria Australia
Assist and Ensure Customer Satisfaction
Fantastic CBD location
Excellent evening work 5pm-9pm M-F
Temporary role until March 31st with possible opportunity to extend
Recognised as one of the leading financial institutions in Australia, this Big 4 Bank who prides themselves on providing quality customer service has a number of exciting opportunities available to join their collections division.
As a collections consultant you will be utilising an automatic dialler system and making outbound calls to customers in regards to their outstanding accounts. You will be required to analyse a customer’s circumstances and use your problem solving skills to negotiate suitable repayment options designed to cater for their financial situation.
To be successful in this role you will be highly motivated while displaying the behaviours associated with working in a team environment. You will have excellent communication and problem solving skills along with a strong sense of empathy and strong customer service abilities.
In exchange for your commitment, you will be offered extensive classroom based training, a great opportunity to learn and develop new skills while getting your foot in the door enabling you to build a rewarding career within one of the top four banks.
We have several positions available working Monday to Friday, 5pm-9pm.
This role will require 4 days of full time training to begin with.
Working Holiday Visa holders are welcome to apply.