Credit & Collections Specialist
Business Segment
Capital - EMEA
About Us
GE Capital EMEA is one of the region’s largest commercial and consumer lenders with over $80 billion in assets, 19,000 employees, more than five million customers and operations in 19 countries.
For businesses, particularly small and mid-market firms, GE Capital EMEA provides a range of specialised financial products and services including receivables financing, distribution finance, acquisition finance and commercial loans and leases to support customer needs. And, thanks to GE’s 130+ years’ experience in energy, aviation, healthcare and media industries, we know how to make business assets work harder. In addition, GE Capital EMEA serves millions of consumers through its award-winning retail banks in the Czech Republic, Hungary, Nordics, Poland and Switzerland.
GE Capital EMEA also includes Mubadala GE Capital PJSC, the commercial finance joint venture between GE and Mubadala, based in Abu Dhabi, which is focused on commercial investments around the world with a particular emphasis on the Middle East.
Working Capital Solutions leverages the financial solutions and industry expertise of GE Capital to offer Accounts Receivable management on a global basis to GE and its affiliates. We offer a full range of Accounts Receivable management, including financing and servicing solutions through our world class people, processes and technologies. With over $50B receivables purchased annually and $10B of assets managed in 2011, Working Capital Solutions provides credit and collections services through five Centers of Excellence and over 15 locations globally.
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Role Summary/Purpose
Join a culture of teamwork and imagination that facilitates customer-focussed problem-resolution. Significant growth opportunities exist for an experienced high calibre graduate or credit professional to join GE Working Capital Solutions. This position offers international exposure within GE Commercial Finance and across the GE Industrial businesses and functions, which provides an ambitious candidate in this role with opportunities to develop a career.
Essential Responsibilities
You will be responsible for Credit and Collections activities related to your assigned portfolio. In this role you will:
• Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analysing, and reviewing client data.
• Resolve customer inquiries promptly accurately, by understanding customer market needs.
• Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting analysing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Establish and maintain appropriate credit lines for new and existing customers with the Risk Team by analysing customer financials.
• Balance risk and growth objectives by providing a strong link to the commercial, and actively supporting Credit/ Risk analyses and reviews.
• Validate that reports meet GE's risk financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries, once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all your responsibilities in line with GE's compliance and integrity requirements.
Qualifications/Requirements
Qualifications/Requirements: • Business School Degree or qualification. • OR directly related experience to cash collection or customer service, ideally in a multinational environment. • Ability to work under pressure in a dynamic environment. • Microsoft Office proficiency, especially Excel. • Demonstrated effective cash collection skills, with detail orientation. • Proven Financial Analysis Skills • Fluent Italian, Spanish- an advantage • Ability to be pro-active and to think “outside the box”. • Excellent proven interpersonal and teamwork skills. • Excellent verbal and written communication skills. • Capable of resourceful problem solving, while remaining customer-focussed. • Cultural Awareness in an diverse and international environment
Additional Eligibility Qualifications
Desired Characteristics
Additional languages are an advantage
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