Credit Hire and Repair Manager
Hours: 9-5.30pm
Location: Stockport
Driver: Preferred
Opportunity to work for one of the UK’s leading motor claims handling providers who hold more than a decade’s experience in the motor claims market. Consequently, the reputation for reliability and exceeding the expectations of both the customers who use their service has continued to grow from strength to strength.
The successful candidate will control the hire monitoring and repair management teams under both credit services and the Helphire Repair management account. Providing professional and efficient standards throughout the operations whilst maintaining business needs at all times.
Duties
· To effectively handle system diaries and tasks ensuring all correspondence is dealt with as appropriate meeting all service level agreements.
· To handle claims in line with Insurer requirements conducting accurate liability, validity and cost assessment on each claim; and deal with the more complex and complaint claims.
· To accurately assess claims to determine the correct location on complaint/queries cases and to advised/liaise with correct department e.g. engineer/garages
· To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency within the claims processing procedures.
· To assist with the training and development of all new claims handlers and act as the first point of referral.
· To assist the AVP with MI ensuring correct and accurate information is published to our clients
· To monitor the wallboard to ensure effective control, call waiting, holding and lost call times are kept to a minimum and thus meet all service level agreements.
· To assist the Team Leader with quality and productivity checks ensuring all targets and standards are achieved.
Experience
· 12 months + experience in the handling of third party or hire claims.
· 2years + experience of working in a insurance claims handling field
· Previous experience of assisting in the training and development of staff and an understanding and ability to deal with interpersonal issues.
· A background in customer relations or experience of conflict resolution.
· A positive approach to daily duties and a willingness to offer suggestions where problems may be identified.
Leave a Reply
You must be logged in to post a comment.