Credit Quality Auditor Job in San Antonio, Texas US
Schedule: Full-time
Organization: Business Process Outsourcing
Location: San Antonio, TX
People within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness.
Our BPO resources can expect to:
• Incorporate skills which support client initiatives
• Receive ongoing training to build and extend professional, technical and management skills in all areas
• Enjoy our comprehensive and generous benefits package
The Credit Quality Auditor key responsibilities are:
• Perform prudent analysis of all Loan applications to render QC Audit Results consistent with the Corporate Rules Governing Extension of Credit, credit policies, Government Lending Policies, and procedures, and all applicable Federal/Regulatory guidelines (ECOA, Fair Lending, CRA, FCRA, etc.)
• Assist with conducting audits of completed fulfillment files meeting weekly and month end production goals.
• Reporting out of audit results for comprehensive evaluation of skill set, training needs, and performance action plans.
• Participate in the development and implementation of new and/or revisions to policies and procedures.
• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
• Performance Evaluations: Collaborate on the development and maintain systems to measure performance against established standards. Identify and document actions/processes taken to resolve compliance variances and gaps. Contribute to audit process and reporting improvement.
• Training: Training resource for ongoing and continuing education/performance improvement. Report out for performance. Assess relevant training needs for staff individuals and organization. Produce organizational strategy and plans to meet training and development needs. Collaborate with Training Department around courses and programs necessary to meet agent needs. Potential to become liaison with other departmental managers to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements.
Basic Qualifications:
• Minimum of 5 years of fulfillment delivery in an underwriting role
• Minimum of 3 years Training/Mentoring experience
• Bachelor's Degree
Preferred Qualifications:
• Seasoned underwriting experience and quality control review to include analysis of self-employed, high net worth applicant's financial statement/summary, all property types including co-ops.
• Prior quality control experience to inspecting to process compliance and service level execution
• Extensive knowledge of industry guidelines and practices, including competitive offering, and all lending related Federal Regulatory guidelines.
• Knowledge of credit scoring and its impacts, ancillary systems and ability/knowledge to balance risk/reward.
Professional Skill Requirements:
• Process-oriented with strong analytical and problem solving skills
• Excellent verbal and written communication skills
• Comfortable dealing with ambiguity
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Accenture is an Equal Opportunity Employer.