CRM Administrator – MS Dynamics CRM Job in Croydon
CRM Administrator - MS Dynamics CRM
Croydon, Greater London
Up to £25,000 Plus 22 Days' Holiday (rising to 24 days with service)
Our client is the UK's leading independent office services and products provider, with over 12,000 customers nationwide. They are now seeking a CRM Administrator to join their team.
If you have MS Dynamics CRM experience and advanced MS Office skills, this is a superb opportunity to join a company offering career development and progression within a professional and innovative environment.
As the CRM Administrator, you will be responsible for ensuring that all business users are given professional support in the use of our client's CRM system and to ensure that the integrity of the data within the system is maintained. You will provide non-technical support to all users and training for new users, additionally identifying training needs where obvious holes in a user's skill set are highlighted.
Reviewing user created entries on the CRM and ensuring standards compliance, you will maintain the data to ensure data quality and optimum usage in particular via exception reports. You will maintain field force structures and user details and review synchronisation between CRM and other internal and external systems.
Writing and developing reports and dashboard views, you will liaise with the IT department to ensure resolution of all technical queries, as well as assist in testing and the roll out of developments.
Working with the marketing department, you will create and maintain campaigns on the system and analyse the results. You will also liaise with third party data providers for lead lists and on all data issues.
You will also ensure that system processes and procedures are documented and maintained to facilitate smooth running and operations.
To be considered for this role, you must have:
- Experience of working with MS Dynamics CRM, ideally the online version
- Advanced skills using MS Office, especially Excel
As the CRM Administrator, you must have strong communication, organisational and prioritisation skills. A team player, you must have an attention to detail and a customer focused approach.
Experience of working with relational databases would be beneficial to your application.
To apply for the role of CRM Administrator (MS Dynamics CRM), please apply via the button shown.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
Additional Keywords: CRM Administrator, MS Dynamics CRM, IT Administrator, Marketing Administrator, CRM Application Support, CRM Manager, CRM Support Analyst, Application Support Analyst.