CRM Assistant Manager Job in Slough SL12BB, Home Counties UK
A global manufacturer of consumer electronic products is looking for CRM Assistant Manager to join their team in Surrey.
Overall Job Purpose:
To assist in ensuring mobile products are of an excellent quality. This will be achieved by completing activities to identify issues prior to claims by end users. Investigations will be carried out to support developers to resolve issues efficiently.
Key Responsibilities:
Assist with Global group performance on technical quality improvement
Assist Global group performance on SVC cost reduction
Support the audit of buyers
Provide monthly status reports (activities, issues, status) for management in Korean HQ
Overall quality history management
Interact with HQ in Korea (R D and Factory)
Acquisition of customer insights
Monitoring the major service providers websites to get data of customer claims
Reviewing and analysing data form official resources
Visiting the service centres of major service providers, to help their engineers to check customer's claim more accurately.
Field testing phones before and after launch and to modify any minor bugs efficiently.
Issue periodical status reports to the QCS, Customer Service Managers, Technical Support, Operators Quality Department
The Candidate
Education A-Level or Equivalent
And Qualifications
Experience
Previous experience and clear understanding of working within a mobile function
Working within a European Market
Personal Attributes,
Behaviours and
Competencies
Excellent interpersonal and communication skills
Good networking skills and abilities
Ability to speak Korean and English fluently
Highly focused and capable of sustaining a fast pace in a dynamic environment
A self-starter, able to work with little or no supervision and direction
Completer finisher - able to be resilient to drive issues through to a successful customer focused solution
Good judgement - able to make practical and realistic decisions within scope of responsibility
Able to solve business and customer related issues
Be equally comfortable generating operational ideas and solutions and delivering and implementing action plans
Proven commercial acumen and ability to achieve commercial objectives
Experience of working within a performance management environment - KPIs and Service Level Agreements
Able to be flexible and develop quality, customer-focussed targets and service
Salary
£32,000 + Performance related Bonus of £3000
Pension - after one year's service
Private healthcare for individual and family
25days holiday
Staff discount
Subsidised canteen
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.