CRM Consulting (Salesforce.com) – Customer Applications & Data
Our Customer Management Team has year on year revenue growth of 25% and with over 200 professionals we are one of the UK's leading and most distinctive providers of customer-centric business solutions. Focussing on the three areas of sales, marketing and customer service, we deliver solutions that help our clients maximise the value of their customer relationships.
Our capabilities are much broader than those of the traditional CRM houses, they include: Customer and channel strategy, sales / marketing / service capability design, strategic / tactical operational improvement, technology solutions, organisational design, and management of change around the resulting implementations. Whether our clients want to capture new customers or maximise the value from their existing customer relationships the Customer team can help.
Given the current market environment, a large part of our work is based on reducing cost to sell and cost to serve for our clients. We are looking for motivated business and technology consultants with a proven track record in their chosen area of CRM expertise to be part of, or lead, teams on client-facing engagements.
General Consulting
We expect our Managers and Senior Managers to be amongst the UK's most experienced individuals in CRM. At Deloitte, our Managers reflect a growing transition from deep expertise and delivery, into shaping and influencing engagements based on this expertise. For our Senior Manager grade positions, we expect candidates to focus on leveraging the experiences gained from their consulting or business careers to date and demonstrate the ability to sell and deliver client engagements as part of a larger team.
We anticipate recruiting individuals with following skills and experience:
· leadership (with demonstrable results) in the areas of: practice growth, high performing teams, professional ethics, risk management, methodology creation, commercial development or knowledge management
· ability to bring buyer-level client relationships and a strong and consistent network into Deloitte through deep account/client experience and focus
· understanding of the disciplines outside of Consulting (tax, audit, corporate finance) that can be delivered by a professional services firm such as Deloitte
· proven track record of managing projects and workstreams in a consulting (or project) environment
· management of project financials
· experience of working and engaging with stakeholders and sponsors, demonstrated by interpersonal excellence with all levels of seniority - from middle management to board level
· proven capability in influencing, coaching and advising team members - both internal and client personnel
· ability to clearly communicate a point of view when reaching consensus through negotiation
· experience of balancing project work (ie client deliverables) with practice management (eg line management, people development, professional development, methodology creation, commercial development or knowledge management)
CRM consulting
We are keen to hear from candidates who can demonstrate the following expertise in relation to the sales, service or marketing functions of an organisation:
· ability to understand the business problem they are solving as well as the technical solution
· experience working in a self-motivated consulting environment, proven responsibility for their own career
· vision for how technology can solve business problems, and demonstrated passion for the topic
· experience in articulating strategy and vision
· deep business process design and business process re-engineering skills
· expertise in systems implementations, involving the full development lifecycle from analysis through design, build and test to deploy, stabilise and optimise
· experience of the change management effort required when enabling change (e.g. training, stakeholder management, role transitions, journey maps, communications or organisational design)
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