CRM Consulting (Siebel) — Customer Applications & Data: Senior Manager
Siebel Consulting in Customer Application Data Team - Senior Manager
Deloitte
Deloitte is based in 21 UK locations, with over 12,000 staff nationwide. We are renowned in the marketplace for our innovative and collaborative culture, commitment to delivering an outstanding quality of client service, and enabling our own people to excel in everything they do.
Deloitte's breadth and depth of services make it a leading force in its chosen areas of business - audit, tax, consulting and corporate finance - and it works with clients who vary from owner-managed businesses to large multinational operations. Deloitte takes pride in a long-standing reputation for providing an efficient service, an independent approach and world-class expertise.
Customer Management team
Our Customer Management Team has year on year revenue growth of 25% and with over 200 professionals we are one of the UK's leading and most distinctive providers of customer-centric business solutions. Focussing on the three areas of sales, marketing and customer service, we deliver solutions that help our clients maximise the value of their customer relationships.
Our capabilities are much broader than those of the traditional CRM houses, they include: Customer and channel strategy, sales / marketing / service capability design, strategic / tactical operational improvement, technology solutions, organisational design, and management of change around the resulting implementations. Whether our clients want to capture new customers or maximise the value from their existing customer relationships the Customer team can help.
Given the current market environment, a large part of our work is based on reducing cost to sell and cost to serve for our clients. We are looking for motivated business and technology consultants with a proven track record in their chosen area of CRM expertise to be part of, or lead, teams on client-facing engagements.
Skills and experience
General consulting
For our Senior Manager grade positions, we expect candidates to focus on leveraging their career experience to date through ability to sell and deliver client engagements as part of a larger team.
We anticipate recruiting individuals with following skills and experience:
· proven track record of directing and leading the full project lifecycle and/or programme management in a consulting environment with direct responsibility for at least 8 personnel
· ability to successfully manage and influence project financials, with experience of large budgets (eg up to £2,000k)
· experience of influencing stakeholders and sponsors, demonstrated by interpersonal excellence with all levels of seniority - from middle management to board level
· ability to bring a distinct and compelling point of view to bear in reaching consensus through negotiation and in sales pitches
· proven leadership capability, evidenced by coaching, mentoring and advising others - both internal and client teams
· strong business transformation skills with a track record of successful change enablement in challenging environments
· solid analytical skills with the ability to interpret and 'make the complex simple'
· leadership (with demonstrable results) in the areas of: practice growth, high performing teams, professional ethics, risk management, methodology creation, commercial development or knowledge management
· ability to bring buyer-level client relationships and a strong and consistent network into Deloitte through deep account/client experience and focus
· understanding of the disciplines outside of Consulting (tax, audit, corporate finance) that can be delivered by a professional services firm such as Deloitte
CRM consulting
We are keen to hear from candidates who can demonstrate the following expertise in relation to the sales, service or marketing functions of an organisation:
· ability to understand the business problem they are solving as well as the technical solution
· experience working in a self-motivated consulting environment, proven responsibility for their own career
· vision for how technology can solve business problems, and demonstrated passion for the topic
· experience in articulating strategy and vision
· deep business process design and business process re-engineering skills
· expertise in systems implementations, involving the full development lifecycle from analysis through design, build and test to deploy, stabilise and optimise
· knowledge of the change management effort required when enabling change (e.g. training, stakeholder management, role transitions, journey maps, communications or organisational design)
Growth and focus areas
Due to our anticipated growth in some key focus areas, we would particularly welcome applications from candidates with extensive experience or eminence in the marketplace in the following domains:
· Siebel technical delivery managers with experience managing teams and delivering
· Technical delivery managers with experience managing/delivering on large-scale, complex technology engagements
· Solid experience in Enterprise Architecture across multiple platforms and capabilities (CRM, Marketing, ecommerce, BI, Finance)
· Global delivery experience and roll out
· Offshore/Onshore/Near shore delivery models
Industries
We are particularly interested in individuals who can demonstrate passion for and experience in one or more of the following industry sectors:
· Financial Services, and particularly Retail Banking, Retail Investments and Corporate Pensions, Life Pensions, General Insurance and Wealth Management.
· Private Sector (Consumer Business, Consumer Commerce and Industry, Energy Utilities)
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