CRM Technical Architect recruitment
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CRM Technical Architect
Job Description
The Enabling Program Unite is responsible for the steering and delivery of solutions to business applications within various business domains.
It has the end-to-end responsibility for the steering, landscape definition and solution delivery as well as the support process for these business domains and focuses on the achievement of long term business objectives.
As a SAP CRM Architect you will provide overall technical leadership while collaborating with a variety of global Swiss Re teams also leveraging vendor partnerships. Based on our existing CRM solution, activities will cover solution development lifecycle phases, from architecture, analysis, design, development, quality assurance to production induction and support.
Candidates must have broad CRM implementation experience and a proven track record of working with SAP CRM 7.0. Knowledge in terms of overall architecture, processes, functionality and technical
components - Knowledge of the related CRM business processes, including detailed knowledge of Account Management, Activity Management, Marketing and Opportunity Management modules. Web UI experience is mandatory. SAP R3, SAP PI and MDM knowledge and experience is desirable.
Key skills include the ability to bring ideas from concept to reality and being able to communicate effectively to all stakeholders involved in this transformation.
The key responsibilities would be:
- To act as the technical architect for the CRM offshore development team, assisting them in choosing the most appropriate technical solution for their applications
- Translate business requirements into system design and patterns, which enables quality, re-usability, scalability, availability, maintainability of our solutions in line with the Business Strategy and
IT standards
- Analyze business requirements comprehensively together with the customer, verify the underlying business need and identify potential solution options
- Facilitate and quality assure the creation of detailed technical solution with the offshore partner
- To review the quality of vendor deliverables, both in document and software form
- Provide IT leadership for the Production Support, including incident and problem triage, defining work-arounds and long term resolutions
- To understand long term operational requirements and design solutions, to improve operational efficiency
- Design and implement application and interface monitoring (CRM, PI, MDM, ERP/ECC)
- To lead technical research and feasibility studies of proposed tooling and software upgrades
Requirements
- Expert Knowledge of CRM 7.0 (Web UI), IC Webclient Configuration, UI Enhancement, BSP
- Functional/technical professional with at least 2 full lifecycle SAP R/3 implementations and 5 years of industry and/or consulting experience.
- Proven working experience with modules Account Management, Activity Management, Marketing and Opportunity Management
- Good knowledge of the CRM Access Control Engine (ACE)
- Advanced analytical and problem solving skills
- Minimum of 5 years of working experience with SAP CRM
- Experience in support engagement and well versed with support processes (ITIL)
- Experience in Project Management (PMP)
- Experience in working with offshore and near shore partners
- University degree in related subject such as Information Technology, Business Informatics, Engineering or equivalent
- Strong interpersonal skills with ability to articulate complex technical issues to non-technical audiences
- Excellent English written and verbal communication skills
If you are interested in pursuing this opportunity or other opportunities with Swiss Re, you may apply by visiting our website at www.swissre.com/careers. The reference code for this position is EXT-NB50393105. Applications will only be accepted through our website.